Book your free IT assessment in 60 seconds.
Tell us about your setup, and we'll show you where you're exposed and what it would cost to fix. You'll walk away with a real plan, whether or not you ever hire us.
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Free IT Assessment
The form takes about 60 seconds. You'll come away knowing where your IT is exposed and what to fix first.
Our founder on CTV Morning Live, talking cybersecurity.
Jake joined CTV Morning Live to walk through the security gaps he keeps finding in real businesses, and the simple steps that close most of them.
See exactly where you stand — for free.
A no-pressure review of your security, backups, and downtime risk. Most businesses find at least 3 gaps they didn't know about.
Why Umbrella
Proactive. Local. Always-on.
The three things that actually move the needle on your IT — and what we're built to deliver.
Proactive, not reactive
We fix problems before they cost you. 24/7 monitoring catches issues while you sleep, so your team starts every morning working — not waiting.
Local & on-site
Offices in Burnaby and Surrey, covering Vancouver to Chilliwack. When you need hands on a problem, we're 15–30 minutes away — not a continent.
Always-on support
A real person who knows your setup — never a script. ~15-minute average response, 24/7. You'll talk to an engineer, not a queue.
What makes us different
Everyone does the basics. Here's where we're different.
Security, monitoring, a help desk: that's table stakes, and we do all of it well. The real difference is in how we're set up to work with you.
No long contracts
Month-to-month agreements, so we earn your business every month. We keep about 95% of our clients.
No onboarding fee
And no junior techs learning on your account. The person who plans your setup is the one who runs it.
A real person in minutes
You reach an engineer who knows your setup, not a call queue or a ticket black hole.
30% off projects and labour
We make more by preventing your problems than by billing for them, so that is what we do.
Quarterly reviews with your leadership
A QBR where we set goals for the quarter and work to bring your ticket count down, not pad it.
Monthly training for your team
Short security and productivity sessions, based on what we actually saw across clients the month before.
Run on our own infrastructure
Backups, phones, and servers we control, with security led by a specialist with a military background.
The same experience every time
We work from documented procedures and a library of IT policies, so the work stays consistent and we can hold our own team accountable.
Real before / after
The numbers do the closing.
What changes when BC businesses switch to Umbrella. No fluff — outcomes.
Proactive monitoring eliminated recurring outages.
Layered backups + recovery beat the attackers.
Rapid-response culture from day one.
Hardened security stack + staff training.
The form takes 60 seconds. A real engineer reviews your setup and finds the gaps.
Ways we can help
One team for everything IT.
Three things most clients start with — plus everything else they grow into.
Managed IT & Help Desk
Proactive monitoring plus fast human support. A real person who knows your setup — never a script. ~15-minute response.
Get this assessed →Cybersecurity
Firewalls, email security, ransomware & phishing protection, staff training, and rapid incident response. Sleep at night.
Get this assessed →Cloud & Microsoft 365
Migration, management, and optimization across Azure, AWS, M365, and Google Workspace. Less cost, more uptime.
Get this assessed →Plus everything else under one umbrella:
Still reading? Let's just look at your setup.
The form takes about 60 seconds. A real engineer then reviews your environment, free.
- No contract required to get the report
- Reviewed by a human, not an algorithm
- Reply within one business hour
or call 778-949-4050 — answered 24/7
The faces of Umbrella
Real people. Right here in BC.
Whip-smart, big-hearted, and quick to go the extra mile. When you call, you'll know who answers.
Jake Van Buschbach
Founder
Burnaby
Kelly Massey
Founder & CEO
Surrey
Simon
Operations
BurnabyMohammed
Systems Admin
SurreyTJ
Sr. Service Desk
BurnabyLisa
Service Desk
SurreyNoah
Business Development
Burnaby
Christopher Martin
Operations Manager
Surrey
Christina Massey
Finance & Admin Manager
Surrey
Tim Lund
Systems Administrator
Surrey
Roman Massey
VP of Growth & Acquisitions
Surrey
Georgy Johnson
Service Desk / Technician
Surrey
Lola & Norm
Directors of Happiness
Both officesInside Umbrella
The people behind Umbrella.
A look at the team on site and around the Burnaby and Surrey offices.
What you actually get
Switch, and here's what changes by Friday.
Not features — outcomes. The stuff your business feels.
Less downtime
Problems caught before they stop your team working.
Predictable flat-rate cost
One bill. No surprise invoices. Budget with confidence.
Hardened security
Ransomware, phishing, and breach risk locked down.
Faster help
~15-minute response from someone who knows your setup.
A real technology roadmap
Quarterly planning so IT drives growth, not fires.
Bottom line
"Never worry about IT again."
That's not a slogan — it's the deliverable. Strategy from Umbrella, speed from Raxxos. One umbrella, one promise.
"They bend over backwards to give us what we need, when we need it."
"Solved an ongoing networked computer/printer problem that had plagued me for 9 months — in one visit."
"As always, awesome service. They reply quickly so downtime is kept to a minimum."
"They remained calm and came up with reliable solutions in challenging situations."
"Very responsive, helpful, able to handle any issue."
"Responsive and capable in handling diverse IT issues."
How it works
Three steps to "never worry about IT again."
Book your free assessment
Tell us your setup. We listen — no jargon, no judgment. 24/7, completely free.
Get your team & roadmap
We pair you with a local team and a clear plan — priorities, costs, timeline. You decide.
We manage & protect
Proactively. We prevent problems before they cost you — and you get on with business.
By the numbers
Combined scale. Local care.
Two of BC's most-trusted MSPs, now one team — and the track record proves it.
Support issues resolved
BC businesses protected
Serving since (≈20 yrs)
Uptime delivered
Average response time
Endpoints monitored
Client satisfaction
5-star Google reviews
Our story
Two of BC's most-trusted MSPs. Now one team.
Umbrella IT Services and Raxxos joined forces under one name. Two founders, one promise: never worry about IT again.
Since 2013
Jake · Burnaby
Jake Van Buschbach
Where Umbrella IT Services began.
Umbrella IT Services began in 2013, when Jake started by helping friends and family, then built a company on one idea: every engagement starts with a real discovery meeting. Roadmaps, education, and a genuine partnership.
That is still how the team works today. Understand the business first, then build the plan around it.
Kelly Massey
Where Raxxos began.
Raxxos started in 2006, after Kelly Massey spent 20+ years running IT for major BC auto dealerships, a world where downtime means lost revenue. That built a rapid-response, people-first culture.
"Our entire business is built on reputation and trust. In this industry that means speed, because every minute of downtime is money lost. We pride ourselves on actually showing up, not being one of those MSPs that tries its hardest to never show its face."Kelly Massey · Founder, Raxxos
34,000+ tickets and a #1-in-Surrey rating later, Kelly's 15-minute-response culture is part of how the whole team runs.
Since 2006
Kelly · Surrey
Two founders who came at IT from different angles, now one team across Vancouver to Chilliwack. You get the planning and the fast response from the same people.
IT insights & guides
Free knowledge before you ever pay us a dollar.
Windows 10 support ended — what BC businesses need to do now
The migration deadline passed. Here's how to stay secure without panic-buying hardware.
Read guide → SecurityThe 2026 cybersecurity checklist for Canadian small businesses
The exact 12-point list we run against every new client's environment.
Read guide → PricingHow much should IT actually cost? A flat-rate breakdown
Stop guessing. Real per-seat numbers so you can budget with confidence.
Read guide →Never worry about IT again.
Book your free assessment now. The form takes about 60 seconds, there's no contract, and a real engineer reviews your setup so you know where you stand.
Free IT Assessment
FreeLast form on the page. Takes 60 seconds.