Your IT, handled.
We run IT for 200+ small and scaling BC businesses from our office in Burnaby. When something breaks, a real person who knows your setup answers in about 15 minutes. Month to month, no onboarding fee. Start with a free assessment: tell us your setup and an engineer shows you where the gaps are, whether or not you hire us.
A real person answers, 24/7.
Based in Burnaby.
Free IT Assessment
The form takes about 60 seconds. You'll come away knowing where the gaps are and what to fix first.
Our founder on CTV Morning Live, talking cybersecurity.
Jake joined CTV Morning Live to walk through the security gaps he keeps finding in real businesses, and the simple steps that close most of them.
Get your free assessment →See where you stand. It's free.
A short, no-pressure review of your security and backups. Most businesses find gaps they didn't know about.
Why Umbrella
What you get when we run your IT
The three things clients tell us matter most.
Proactive, not reactive
We fix problems before they cost you. 24/7 monitoring catches issues while you sleep, so your team isn't waiting on a fix first thing in the morning.
Local & on-site
Based in Burnaby, covering Vancouver to Chilliwack. When you need hands on a problem, we're 15 to 30 minutes away.
Always-on support
A real person who knows your setup, never a script. ~15-minute average response, 24/7. You reach an engineer, not a queue.
What makes us different
Everyone does the basics. Here's where we're different.
Security, monitoring, a help desk: every MSP offers that, and we do it well. The real difference is how we're set up to work with you.
No long contracts
Month-to-month agreements, so we earn your business every month. We keep about 95% of our clients.
No onboarding fee
And no junior techs learning on your account. The person who plans your setup is the one who runs it.
A real person in minutes
You reach an engineer who knows your setup, not a call queue or a ticket black hole.
30% off projects and labour
We make more by preventing your problems than by billing for them, so that is what we do.
Quarterly reviews with your leadership
A QBR where we set goals for the quarter and work to bring your ticket count down, not pad it.
Monthly training for your team
Short security and productivity sessions, based on what we actually saw across clients the month before.
Run on our own infrastructure
Backups, phones, and servers we control, with security led by a specialist with a military background.
The same experience every time
We work from documented procedures and a library of IT policies, so the work stays consistent and we can hold our own team accountable.
Before and after
What changes after you switch
The day-to-day differences you feel after moving to Umbrella.
You get a real person who already knows your systems, not a new queue every time.
We restore from your backups on a schedule, so you know they work before you ever need them.
24/7 monitoring catches problems while you sleep, often before you notice them.
Flat monthly pricing with no onboarding fee. Stay because it works, not because you're stuck.
The form takes 60 seconds. A real engineer reviews your setup and finds the gaps.
Ways we can help
One team for everything IT.
Most clients start with these three, then add what they need.
Managed IT & Help Desk
Proactive monitoring plus fast human support. A real person who knows your setup, never a script. ~15-minute response.
Get this assessed →Cybersecurity
Firewalls, email security, ransomware and phishing protection, staff training, and fast incident response, so a phishing email doesn't become a shutdown.
Get this assessed →Cloud & Microsoft 365
Migration, management, and optimization across Azure, AWS, M365, and Google Workspace. Most clients spend less after the move and have fewer outages.
Get this assessed →Plus everything else under one umbrella:
Want us to look at your setup?
The form takes about 60 seconds. A real engineer then reviews your environment, free.
- No contract required to get the report
- A real engineer reads every submission
- Reply within one business hour
or call 778-949-4050, answered 24/7
What you get
Switch, and here's what changes in the first month.
Here's what your team notices first.
Less downtime
Problems caught before they stop your team working.
Predictable flat-rate cost
One bill. No surprise invoices. Budget with confidence.
Hardened security
Ransomware, phishing, and breach risk locked down.
Faster help
~15-minute response from someone who knows your setup.
A real technology roadmap
Quarterly planning so IT drives growth, not fires.
Bottom line
"Never worry about IT again."
That's the job we sign up for each month: the planning and the fast response, from one team that knows your setup.
36 five-star Google reviews
See what BC business owners say about working with us.
Read our reviews on Google →"They remained calm and came up with reliable solutions in challenging situations."
How it works
Three steps to "never worry about IT again."
Book your free assessment
Tell us your setup. We listen, in plain language. It's free.
Get your team & roadmap
We pair you with a local team and a clear plan with priorities, costs, and a timeline. You decide.
We manage & protect
We watch your systems and fix problems before they cost you, and you get on with business.
By the numbers
The record behind the work
The numbers that back up the promise.
Support issues resolved
BC businesses protected
Serving BC since
Uptime delivered
Our story
Built on understanding the business first.
Umbrella IT Services began in Burnaby in 2013. What has stayed the same since is the approach: understand the business first, then build the IT around it.
Since 2013
Jake · Burnaby
Jake Van Buschbach
Where Umbrella IT Services began.
Umbrella IT Services began in 2013, when Jake started by helping friends and family, then built a company on one idea: every engagement starts with a real discovery meeting. Roadmaps, education, and a genuine partnership.
That is still how the team works today. Understand the business first, then build the plan around it.
From our office in Burnaby, we look after small and scaling businesses across the Lower Mainland, from Vancouver to Chilliwack. You get a senior tech who knows your setup and a plan for the year ahead.
Webinars
Watch our IT and security webinars.
Recorded sessions on cybersecurity, Microsoft 365, backups, and more. Watch any time.
Webinar
1h 1m
Cybersecurity
Cybersecurity Awareness in 2026: How Attackers Target People, Not Just Technology
Watch the webinar →
Webinar
58m
Google Workspace
G Suite for Nonprofits (Now Google Workspace)
Watch the webinar →
Webinar
49m
Backups & Recovery
Backups, Disaster Recovery, and Business Continuity: Protecting Your Business Data
Watch the webinar →IT insights & guides
Free knowledge before you ever pay us a dollar.
Cybersecurity awareness in 2026: how attackers target people, not just tech
How social engineering works, and the free and paid steps that keep a business protected.
Watch the webinar → WebinarsOn-demand webinars for BC business owners and their teams
Sessions on IT, security, and Microsoft 365 for BC business owners. Watch any time.
See all webinars → BlogGuides and articles on IT, security, and Microsoft 365
Practical writing in plain language. No jargon, no scare tactics.
Read the blog →Never worry about IT again.
Book your free assessment now. The form takes about 60 seconds, there's no contract, and a real engineer reviews your setup so you know where you stand.
Free IT Assessment
FreeLast form on the page. Takes 60 seconds.